Shipping & Delivery
OBIECTA ships within Europe.
Shipping costs are indicated during the checkout process, before the order is confirmed, and may vary depending on the destination and the characteristics of the product.
For enquiries regarding destinations that are not available at checkout, please contact us before making your purchase to check whether delivery may be possible.
Delivery Times
Delivery is generally expected within 10 business days of confirmation of payment for the order.
Each object is individually prepared and packed with particular attention to its specific characteristics, to ensure the best possible protection during transit.
The delivery times indicated are estimates and may vary depending on the destination, carrier and characteristics of the object. In all cases, the terms set out in the General Terms and Conditions of Sale apply.
Packaging and Tracking
Each item is carefully prepared and packaged, taking into account its size, materials and fragility.
Where available, the information required to track the delivery will be provided once the order has been shipped.
Upon Delivery
Upon receipt, we recommend carefully checking the condition of the packaging and always accepting the delivery subject to inspection, even if the parcel shows no visible signs of damage.
Some damage may not be visible on the outer packaging and may only become apparent once the parcel has been opened.
If the product has been damaged during transport, please notify us within 7 days of receipt, providing detailed photographs of both the product and its packaging.
We recommend keeping the packaging and protective materials until you have checked that the product is undamaged.
Failed Delivery or Collection
The customer is responsible for being available to receive the delivery and for collecting the product in accordance with the carrier’s procedures.
If delivery cannot be completed because the recipient is absent, the customer must follow the carrier’s instructions to arrange a new delivery or collect the parcel within the specified time limit.
In the event of failure to collect the parcel or refusal of delivery where this is not justified by visible damage or irregularities affecting the parcel, the product may be returned to OBIECTA. Any costs incurred as a result of storage, failed delivery or return to sender may be charged to the customer, to the extent permitted by applicable law.
Failure to collect the parcel or refusal of delivery does not in itself constitute the exercise of the right of withdrawal. To exercise the right of withdrawal, it must be expressly communicated in accordance with the procedure described on the Right of Withdrawal page.
Returns
For information on the procedure, time limits and costs for returning a product, please refer to the Right of Withdrawal page.
For the complete terms governing shipping and delivery, please refer to Art. 4.5 and Art. 6 – Delivery of Products of the Terms and Conditions of Sale.